Choose and book: An audit of the appropriateness of referrals and their effect on patients’ attendance to an inner city hospital secondary care provider

References 

1. Department of Health . The NHS plan. London: The Stationery Office; 2000;
2. Department of Health. Building on the best; choice, responsiveness and equity in the NHS. www.dh.gov.uk/en/Consultations/Responsestoconsultations/DH_4068391 [2003].
3. Department of Health. The NHS Improvement Plan: putting people at the heart of public services; 2004.
4. Department of Health . Choice matters 2007–8.. London: The Stationery Office; 2007;
5. Department of Health . “Choose and Book”—Patient's choice of hospital and booked appointment. Policy framework for choice and booking at the point of referral. London: The Stationery Office; 2004;
6. Kettering General Hospital NHS trust. Choose and book helping to reduce DNA rates. www.chooseandbook.nhs.uk/staff/reference/communication/kettering-dna/at_download/file [2007].
7. Doncaster and Bassetlaw Hospitals NHS Foundation Trust (DBHFT). Choose and book, reducing DNAs. www.chooseandbook.nhs.uk/staff/reference/communication/doncaster-and/at_download/file [2007].
8. Benefits for the NHS – Choose and book. www.chooseandbook.nhs.uk/staff/overview/benefits [2007].
9. Hendy J, Fulop N, Reeves BC, Hutchings A, Collin S. Implementing the NHS information technology programme: qualitative study of progress in acute trusts. BMJ. 2007;334:1360
   • CrossRef
10. Rashid M, Abeysundra L, Mohd-Isa A, Khan Y, Sismeiro C. Two years and 196 million pounds later: where is Choose and Book?. Inform Prim Care. 2007;15:111–119
11. Department of Health. Report on the national patient choice survey. www.dh.gov.uk/en/Publicationsandstatistics/Publications/PublicationsStatistics/DH_075248 [2007].
12. Bentley J, Fletcher D. Choosing and using: patient choice in ‘Choose and Book’. Br J Community Nurs. 2007;12:558–562
13. NHS Connecting for Health. Choose and book. Latest deployment statistics and information. www.connectingforhealth.nhs.uk/newsroom/latest/factsandfigures/deployment [2008].
14. British Medical Association. Choose and book guidance; 2007.
15. Pothier DD, Repanos C, Awad Z. How we do it: analysing GP referral priorities: the unforeseen effect of ‘Choose and Book’. Clin Otolaryngol. 2006;31:327–330
    • MEDLINE
16. Pothier DD, Awad Z, Tierney P. ‘Choose and Book’ in ENT: the GP perspective. J Laryngol Otol. 2006;120:222–225
    • MEDLINE
17. 070427 DNA Rates.pmd. www.chooseandbook.nhs.uk/staff/reference/communication/kettering-dna/at_download/file [2007].
18. 070627 Doncaster DNA Rates Case Study.pmd. www.chooseandbook.nhs.uk/staff/reference/communication/doncaster-and/at_download/file [2007].